Frequently Asked Questions

HOW TO ORDER?

1. Browse our catalog for the items that you want to purchase.
2. Choose the correct variation of the items you want and add to cart. 
3. Once you have added your items to cart, head on to check out.
4. Fill in the necessary information and choose your preferred shipping method.
5. Select your payment method and complete your order.
6. For bulk orders or personalized custom engraving, email us at kawayanmnl@gmail.com.

 

PAYMENT AND DELIVERY?

1. Which areas do you ship to?
We deliver anywhere in the Philippines. 

2. How much is the delivery fee?
The delivery fee is PHP80 within Metro Manila and PHP150 for provincial areas.

3. How many days until I get my order?
Orders will arrive within 2-3 days for Metro Manila, and within 3-5 days for provincial areas. 

4. What are your modes of payment?
We accept payments made via GCash, Credit Card, and Bank Transfer. 

 

REFUNDS AND RETURNS?

You can reach us at kawayanmnl@gmail.com or on our Facebook page if you have any concerns or requests regarding your order. We will inspect your item and let you know if the refund is accepted or not. As for this matter, we will do our best to accommodate our clients.

 

HOW TO CONTACT YOU?

Email: kawayanmnl@gmail.com
Phone: (+63)9177168966
Address: The Naturale Market, Forbestown Road, BGC, Taguig City
Website: www.kawayanmnl.com
Shopee: shopee.ph/kawayanmnl
Instagram: @kawayanmnl
Facebook: kawayanmnl
LinkedIn: Kawayan MNL